Service Level Agreement

Effective: 9 May 2026 · Applies to all paid subscribers · Auto-credit on breach (no claim needed)

5 Service Commitments

Metric	Target	Measurement
Platform uptime	≥ 99.5% / month	External pinger every 60s, /status.html
Trade execution latency (p95)	< 5 seconds	Signal received → HL order placed
Webhook (NOWPayments) processing	< 30 seconds	Webhook received → subscription updated
Payment confirmation	< 30 minutes	USDT/USDC paid → access granted (network-dependent)
Support first-response	< 24 hours	Email received → human reply (business days)

If monthly uptime falls below 99.5%, every active subscriber automatically receives a credit applied to next renewal:

✅ No claim form needed. Credit is auto-applied; you'll see it on /account/sla within 24 hours of month-end.

✅ Counts: our API returning 5xx, dashboard not loading, signal worker stopped
✅ Counts: trade execution unable to reach Hyperliquid for our reasons (e.g. our outbound network)
❌ Does NOT count: Hyperliquid downtime (we cannot control)
❌ Does NOT count: NOWPayments downtime (third-party)
❌ Does NOT count: scheduled maintenance announced 7+ days in advance via /changelog (capped at 4 hours/month)
❌ Does NOT count: force majeure (major blockchain reorg, sustained DDoS >30 min — we publish post-mortem)

Real-time uptime: /status.html

Monthly SLA report (90-day rolling): /sla-report.html (published first day of next month)

Incident postmortems: /changelog.html

SLA v1.0 · Last updated 9 May 2026 · Changes notified 30 days in advance.