Refund Policy

Default Rule: Crypto Payments Are Non-Refundable

Subscriptions paid via cryptocurrency (USDT/USDC) are generally non-refundable due to the irreversible nature of blockchain transactions and our inability to reverse on-chain payments.

Exception 1: 0-Trade Window (48 Hours)

✅ Full refund eligible if ALL of the following are true:

• You contact [email protected] within 48 hours of payment confirmation.
• NO trades have been executed on your account (live mode).
• You provide your transaction ID for verification.

Refund is paid to the same crypto address that made the original payment, minus on-chain network fees (~$1-3 USDT).

Exception 2: Service Failure on Our Side

✅ Pro-rated refund if our system was provably down for >72 consecutive hours during your billing period (verified via /status.html public uptime page).

This applies in addition to automatic SLA credits per our /sla.html page.

Exception 3: Duplicate Payment

✅ Full refund of the duplicate transaction if you accidentally paid twice for the same period. Contact support with both transaction IDs.

Not Eligible for Refund

• ❌ Trading losses (we are not responsible for market outcomes)
• ❌ Strategy underperformance vs. expectations
• ❌ Change of mind after trades have executed
• ❌ Inability to use the Service due to your local regulatory restrictions (you are responsible for jurisdictional compliance)
• ❌ Loss of access due to your own credentials being compromised
• ❌ Hyperliquid downtime or issues with NOWPayments

Cancellation vs. Refund

Cancelling your subscription stops auto-renewal but does NOT refund the current period. Your access remains active until the period's expiration date. Cancel anytime via /account/billing.

Chargebacks & Disputes

Initiating a chargeback or payment dispute via NOWPayments will result in immediate account suspension pending investigation. Use the support flow first; we resolve 95% of legitimate refund requests within 5 business days.

Refund Process

1. Email [email protected] with subject "Refund Request — <your email>"
2. Include: transaction ID, reason, payment date.
3. We respond within 24 hours (1 business day).
4. Approved refund processed within 5 business days to original wallet.